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Shipping & Returns

Method & Delivery

 We mainly use the EMS(Global Express Mail Service) to send out your products; sometimes we also accept other Express service, such as UPS and DHL.

1. The delivery time is 5-12 days.

2. Shipment is offered within 24-48hours after you place the order.

3. Tracking number will be informed through email.

4. Please make sure that Adult is available for signing the package, if nobody sign for the delivery ,the package will be sent to the local post office and please contact the local post office for getting the package back.

Returns & Refunds

If you are returning for exchange, please send us an email for your return authorization number and to order your exchange item. Ordering your exchange item will better ensure availability. We will refund your purchase price once we receive your return. To return your products for a refund, please send us an email for the exact address.

Return Shipping Charges: Customer will be responsible for the any charge to ship the item back to us.

Items returned for exchange: If the desired item is out of stock, we will inform you to exchange the item. If not, we will refund you the full money to your account.

Worn items: Used or worn items will not be accepted without a defective item return authorization. Please call if you believe your item to be defective. All returns and exchanges must be new and completely unworn.

If you have any additional shipping inquiries, please do not hesitate to contact us(gzshoesale@hotmail.com). Thank you!

Note: Before you paid,please tell us which pairs of shoes you need,and we will check if they are in stock now.because a few pairs of shoes are sold out,which need produce by order.

As you known,Spring Festival in China is coming,the factory have a month holiday from Jan.29 to Feb.23,2016.so the factory can't accept to produce by order now.