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FAQ

 Welcome to FAQ

How to order on your web site?


First, you need to choose the style you love best. Second, select the size from the list and fill in the quantity. Then click the bottom "ADD TO CART”. Another page will be shown on your eyes; you just need to continue to click "Go to Checkout". If you want to order others, click the bottom “Continue Shopping”. Third, choose the payment option and go to checkout!


Which currencies do you accept?


We accept Euro, GB Pound and US Dollars.

What's your payment options?


We can accept Credit Card and Western Union payment


When can I receive my order?


Usually,we will ship them by EMS,which needs 5-7working days.if they are sold out,we will inform you,and ask the fatory to order by produce,which needs 3-5working days to finish.


Can I cancel my order after placing the order?


If you contact us within 24 hours after placing the order, we can cancel your order. But 5% fee charged by Credit Card Company will be deducted from the payment and others will return to your card in 3 business days.


How can I know my order is shipped out?


Once your order is sent out, we will inform you to tell you your tracking number via email, which you can track on line. Or you can login in your account to check your order status

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Can I exchange & return the item if I don't like when receive it?


Yes, but it must accords with our policy. For the details, you can contact with us at gzshoesale@hotmail.com


Do you have any offline retail store?


Not yet. All the business is done on-line so far and we do not currently operate offline retail store. However, we are looking for partners who run real stores. So if you have resources and willing to cooperate with us, please do not hesitate to contact us!


Do you have any wholesale program?


If you order more than 3 pairs, we will give you the wholesale price. Please first send emails to us and we will tell you the deails via E-mail.


How do I contact customer service?


Please send E-mail to our Custom Service. We will reply to you in 24 hours

our E-mail is: gzshoesale@hotmail.com